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Workflow 360Auto ConnectAuto GrayAbout

Redefine your
automobile services

Workflow is a digital platform for enhanced automobile service.

Transform your operations

Workflow is an innovative software solution that incorporates best service practices inspired by industry leader, Toyota, empowering repair dealers to achieve operational excellence.

By leveraging these tools, repair professionals can optimize their workflows, reduce downtime, and provide superior service.

This transformation not only enhances customer satisfaction but also fuels business growth for repair experts.

How it works

Workflow manages service operations in the following organized sequence, while engaging teams and departments in their respective responsibilities.
Appointment by Service Advisor
Appointment
Manage customer expectations and reduce waiting times
Leverage a digital booking system that allows for easy appointment scheduling and integrates with your calendar and resources to optimize technician time and parts availability. Manage customer expectations, reducing waiting times and enhancing service efficiency.
Appointment by Service Advisor
Reception
Ensure quick service intake and data accuracy
Transform the customer reception experience by digitizing vehicle check-ins and service history retrieval. Ensure quicker processing times, accurate data capture, and a personalized approach by providing service advisors with comprehensive customer profiles at their fingertips.
Appointment by Service Advisor
Repair Orders
Reduce errors and enhance communication between team members
Automate the creation of repair orders with a system that syncs customer data, diagnostic reports, and parts inventory in real-time. Reduce manual errors, ensure all necessary parts are pre-ordered or available, and allow for clear communication between departments, leading to faster turnaround times.
Appointment by Service Advisor
Dispatch & Production
Minimize downtime and maximize shop throughput
Optimize technician assignments and workflow management by employing an intelligent dispatch system that matches tasks to the best-suited technicians based on skillset and availability. Minimize downtime, maximize shop throughput, and ensure that the most qualified professional handles each repair.
Appointment by Service Advisor
Quality Control
Reduce reworks while increasing customer trust and satisfaction
Integrate a robust quality control process that includes digital checklists and automated alerts for post-repair inspections. This ensures that all work adheres to the highest standards before vehicles are returned, reducing rework and increasing customer trust through consistently excellent service delivery.
Appointment by Service Advisor
Service Delivery
Ensure transparency and build customer confidence
Enhance service delivery by providing clear, concise summaries of work performed, supported by digital documentation that customers can review and approve. Ensure transparency, build customer confidence, and make the service handover process smooth and professional.
Appointment by Service Advisor
Post Service Feedback
Get feedback and foster long-term relationships
Implement automated post-service follow-up communication to proactively maintain customer engagement and address potential issues. This feature encourages feedback, fosters long-term relationships, and increases the likelihood of repeat business by keeping the customer experience positive beyond the initial service.